ONLINE ABUSE IS JUST AS SERIOUS AS OFFLINE ABUSE.

In September 2022, MP Daorsa Kica Xhelili announced that she was leaving Lista Guxo for the Democratic League of Kosovo (LDK). Kica Xhelili initially was a member of Vetëvendosje (VV), and was elected to the Assembly of Kosovo in the 2021 general election. Her election was secured through the VV and Lista Guxo joint electoral list.

When LDK chairman Lumir Abdixhiku posted a photo with Kica Xhelili — who is now the youngest member of the party — on Facebook, negative online comments against her quickly flooded in. The commenters used harsh language towards Kica Xhelili and judged her for joining LDK. Amid hundreds of insulting, denigrating and humiliating comments, many accused her of having manipulated the will of the people. This criticism stemmed from the fact that she was voted in as part of one political party and was now switching to another. 

Facing hate speech on social media was a difficult experience for Kica Xhelili.

“These comments are always difficult to face in the beginning,” she said. “After that, you need to do a psychological analysis, a social analysis and an analysis of the propaganda. This makes you realize that it has less to do with you and more with society.”

According to her, hate speech is not necessarily about its target.

“[Comments that contain hate speech] are not about a substantive thought, just an inability to hear a different way of thinking,” said Kica Xhelili, adding that this creates the impression that there is only one dominant opinion and intimidates those who think differently.

Kica Xhelili’s case is not the only example of social media users venting their anger toward individuals whose actions they don’t like, disagree with or simply want to mock. 

Members of the public who do not hold any public position are also often targets for hate speech. At the beginning of this year, a KTV interview with two girls went viral on social media. The journalist asked them about their musical preferences and they answered in Albanian, occasionally switching to English. In the comments section, social media users mocked, insulted and spread hate speech toward the girls for not responding solely in Albanian.

Video interviews, usually done in a vox pop format where journalists ask members of the public on the street for their opinions on various topics, are increasingly becoming targets for abuse on social media. Social media is frequently used to distribute short videos often taken out of context.

Nowadays, insulting and using hate speech has almost become the norm on social media. This is a hard problem for Kosovo’s media outlets to manage due the large number of internet users.

Hate speech on the rise and the need for a legal basis to control it

The most popular social media platforms such as Facebook, X, formerly known as Twitter, Instagram and YouTube are widely used by journalists and media outlets to distribute news to the public. The most popular social platform in Kosovo is Facebook. This may be why Kosovar media outlets use it most for distributing news articles and posting other media content.

Hate speech is widely spread on these platforms.

In the most general sense, hate speech refers to any form of communication or expression with the intention to discriminate, harass, provoke a reaction or incite negative attitudes, intolerance, hostility or violence against individuals or specific groups. This language involves attacks on race, gender, age, ethnicity, nationality, religion, sexual orientation, gender identity, disability, language affiliation, cultural, moral or political views, social status, occupation, physical or mental characteristics, or any other characteristic.

Comments that spread or incite hate speech can be dealt with by the Criminal Code of the Republic of Kosovo by reporting to the Police or filing a complaint.

Article 141, point 1 of the Criminal Code of Kosovo states: “Whoever publicly incites or publicly spreads hatred, discord and intolerance between national, racial, religious, ethnic and other groups or based on sexual orientation, gender identity and other personal characteristics, in a manner which is likely to disturb the public order shall be punished by a fine or imprisonment of up to five years.”

According to media lawyer Flutura Kusari, there are regulations to address hate speech in Kosovo, but the implementation of this legislation is lacking. According to her, women, particularly activists, journalists, and those involved in politics, are more frequently subjected to online hate speech. “There is an increase in the insults, incitement to violence, abuse, and death threats that happen on social media,” she said.

Kusari said that a part of the responsibility remains with media outlets. According to her, they do not pay enough attention to the wars happening in comment sections. “Sometimes [hate speech] is nurtured by the media itself and this then discourages people from participating in public discussions,” she said, adding that this particularly affects women. “They know that if they talk about it in the media, there will be thousands of comments that are largely attacking their personal lives.”

Kusari said that under the Civil Law against Defamation and Insult, individuals targeted by derogatory comments have the right to file a lawsuit and request that the comment be removed. They also have the option to request compensation for any damages. According to her, although this legal standard has been established by the European Court of Human Rights, it is not yet being practiced in Kosovo. 

“If a media outlet publishes a news article on its Facebook page and comments with criminal content are reported, let’s say, an article about me is published and the comment section contains death threats. If I report it to the media outlets, then they have an obligation to react immediately. If they don’t react, criminal liability arises for them,” Kusari said. According to her, there are very few reports of hate speech comments due to low expectations that media outlets will take action.

Media outlets in Kosovo usually do not moderate their comment sections. This is either due to a lack of human resources to address the large volume of comments, or because the comments increase the visibility of publications, generating more clicks. Social media algorithms are designed to maximize user engagement and monopolize their attention, guiding users toward polarizing and inflammatory content.

While social media platforms such as Facebook moderate for comments containing hate speech in several languages, moderation is not available in Albanian.

Meanwhile, for media outlets, there is no framework other than journalistic and personal ethical code that mandates checking, deleting or editing comments that contain hateful or divisive language on their social media pages.

The Press Council of Kosovo (PCK) is a self-regulatory body established by the media to regulate content published in written media. However, comments on social media do not fall within the jurisdiction of the PCK and taking action on these comments is not within their mandate.

The executive director of the PCK, Imer Mushkolaj, said that the PCK doesn’t accept many complaints about comments on social networks. Even the complaints that are accepted are not addressed. Mushkolaj said that the PCK advises parties to follow procedures and complain to the relevant social network or pursue other legal avenues.

The PCK’s jurisdiction is limited to cases where hate speech appears in media content. According to Mushkolaj, derogatory comments, hate speech and insults published by media platforms are treated the same as any other media content and appropriate decisions are taken.

Large numbers of hateful comments on social media can be fueled by how the media packages content. Often, media outlets present content in a certain tone that leads to an influx of hateful comments.

At the beginning of this year, the media reported that a girl around the age of 15 died after an accident at the Brezovica Ski Center. Some media outlets mentioned the victim’s ethnicity in their headlines for this story. The fact that the victim was a Serb was enough for the comment sections of many of the media outlets that reported on the case to be flooded with comments containing dangerous hate speech. In addition, some commentators openly rejoiced at this death, wishing that more similar cases would happen.

The disclosure of the victim’s ethnicity by the media in cases where it does not constitute any importance for the news can be seen as careless, malicious and aimed at inciting hatred. Including such information also violates the PCK’s Code of Ethics.

Media leaders admit that it is challenging to control comments on social networks, and place part of the responsibility on readers and commenters. The editor-in-chief of Albanian Post, Lirim Mehmetaj, said that his publication tries not to allow inappropriate comments on social networks. This is done to prevent the incitement of hate speech and to avoid labeling or judging people.

“Expressing thoughts in the comments sections should be seen as an opportunity to participate and contribute, not to offend or threaten,” he said.

“Online abuse is just as serious as abuse in real life”

Comments on social media that contain hate speech can cause serious consequences for the person who is targeted.

Last year, TikTok videos showing Lulzim Paci, a high school biology teacher, dancing flooded social media. Vetëvendosje MP Fjolla Ujkani wrote a Facebook post calling on education officials in Vushtrri to take measures against what she called “improper and degenerate actions” by the teacher. Paci became the target of online abuse and derisive comments towards him flooded social media. He burst into tears during an interview with KTV while talking about the negative comments he received, and revealed that he told his brother that he could tell others he was merely a relative and not his brother, in case he was embarrassed by him. 

According to psychologist Naim Telaku, someone who is the target of negative and derisive comments online may initially feel isolated and socially excluded, then start to feel scared about the long-term impact the comments may have.

“You can start to feel threatened and excluded, to experience feelings of guilt,” said Telaku.

The list of consequences Telaku mentions even encompasses problems with sleep and appetite. “Online abuse is just as serious as abuse in real life,” he said.

Telaku said that when abuse happens in real life, the number of abusers is usually smaller and the victim has more space to react. However, when abuse takes place online, there is a large number of abusers who encourage each other, often resulting in an escalation in the intensity of the abuse.

“These negative and offensive comments can then have an impact on employment opportunities, or on building social and romantic relationships,” he said.

The negative comments have also affected Kica Xhelili emotionally. She says that she often thought of withdrawing from public life, but has developed immunity to these comments and now avoids them. 

“Unfortunately, in politics you are never free from attacks. If you separate politics from your life, your emotional, financial and professional well-being would significantly improve,” said Kica Xhelili.

She said that avoiding the potential impact of these negative comments has taken her tremendous energy.

Author: Blerta Agushi

Feature Image: Majlinda Hoxha / K2.0.

This article was originally produced for and published by Kosovo 2.0. It has been re-published here with permission.

K2.0’S EDITORIAL STANCE REGARDING RECENT MEDIA COVERAGE.

On January 20, it was reported that 18-year-old Lulzim Fejzullahu died at the University Clinical Center of Kosovo from injuries he received after two boys hit him with a car and then brutally beat him. When covering this event, some Kosovar media outlets were quick to reveal details about the families of those involved, the neighborhood, names, surnames and the backgrounds of the two suspects, who are reportedly minors.

This media exposure culminated when a video of the murder being committed was released by several online media outlets, on national television and social networks.

The coverage that flooded in sensationalized Fejzullahu’s murder, bringing us back to the murder of Liridona Ademaj in November 2023. Naim Murseli, the deceased’s husband, is a suspect in her murder. The media coverage of Ademaj’s murder was problematic — there were irrelevant interviews, comments from people unrelated to the case, videos from her wedding, video montages of her photos and conspiracy theories.

Rather than upholding the standards of professional journalism, the media coverage of Ademaj’s case and Fejzullahu’s case was a competition for clicks and views. Many media outlets rushed to be the first to captivate readers and viewers with headlines, speculations and private details to satisfy the readers’ curiosity. In doing so, they moved away from the fundamental purpose of journalism: serving the public interest.

Such media reporting not only fails to meet the standards of the journalistic Code of Ethics but also turns tragic events into a spectacle. This reporting does not respect the privacy of the families involved or the integrity of the victims.

The Code of Ethics forms the basis of the journalism profession and is voluntarily adhered to by all media outlets that are members of the Press Council of Kosovo (PCK). The Code clearly states that the privacy of minors must be respected, requires that tragic cases must be handled with extreme care, emphasizing the need for understanding and empathy towards the victim’s families. Many of the media outlets that published the video of Fejzullahu’s murder are members of the PCK.

Beyond violating journalistic principles, this distraction from the public interest prevents necessary discussions from occurring in the face of such acts of violence, which are not uncommon. Sensationalizing violence increases its exposure and allows violence to repeat itself either directly or indirectly.

The media coverage of Fejzullahu and Ademaj’s murders has not occurred in isolation. Media spectacles such as these should invite reflection on how journalists willingly ignore human dignity for more clicks, readers or viewers. Moreover, normalizing this type of coverage undermines the trust readers and viewers have in the media.

When the media sensationalizes, society moves further away from relevant institutions taking responsibility, institutions that are supposed to stop, reduce and address this violence. Additionally, such coverage invites citizens to make judgments themselves and makes it harder for victims to access justice.

The publication of videos, as in Fejzullahu’s case, only hinders the justice process. Journalists’ attention should be directed toward the responsible institutions and to deconstructing the factors that lead to violence. Journalism must play a role in breaking the cycle of violence, rather than serving as its accomplice. 

Feature Image: K2.0

This article was originally produced for and published by Kosovo 2.0. It has been re-published here with permission.

FACT CHECKERS’ FIGHT TO COMBAT DISINFORMATION.

“Even Vlora Çitaku has a Serbian passport!” “Mega scandal, Srpska Lista leader Goran Rakić has an intimate meeting on a yacht,” “Business loans up to 50,000 euros.” These are just a few examples of the disinformation shared on Facebook this year. 

Disinformation published in the media spreads false information about public figures, political developments and social issues. It also offers unverified cures for various diseases, false job calls from European countries and deceptive opportunities for quick loans. A lot of disinformation is posted on Facebook from suspicious or fake accounts, but it also comes from established online media outlets.

The latest data from the social media analytics company That Ad indicates that as of September 7 there are approximately 950,000 open accounts in Kosovo. As the most popular social media platform in Kosovo, the media tailors content especially for this audience, such as short videos, infographics and live broadcasts.

Shkëlzen Osmani, the director of the fact-checking outlet Hibrid.info, said that Facebook contains many media outlets within it. “Facebook is now like a universe. In that universe there are many other celestial bodies, but Facebook has included them within its universe,” said Osmani.

Anyone with access to Facebook can publish content there. Social media networks owned by Meta — formerly known as Facebook and which owns WhatsApp, Instagram and Threads — do not make a distinction between media pages and other content publishers.

“There is nothing that tells you what pages are media outlets, influencers, health pages or institutions. You are informed depending on how the algorithm places them in your feed,” said Osmani. The social media algorithm determines the content’s audience based on the user’s prior preferences, which are determined based on likes, shares, clicks and user interactions.

This audience of nearly a million users is also targeted by suspicious and fake accounts that spread disinformation to generate money through clicks or to promote specific agendas. Globally, Facebook has over 3 billion users, ranking it among the top social media platforms in terms of user numbers. Facebook is also a leading platform in the spread of disinformation. 

Meta has come under significant pressure for allowing the spread of disinformation, particularly after the 2016 American elections. It was shown that the spread of disinformation on social media influenced the election and that millions of users’ private data was sold for use in the election campaign.

During the campaigns, CNN revealed that a group of young people from North Macedonia operated a fake news farm by creating fake profiles of American citizens. They benefited financially from spreading fake news since they earned a certain amount for each click. This fake news largely favored Donald Trump. It was falsely claimed that Pope Francis supported Trump and that Bill Clinton, husband of presidential candidate Hillary Clinton, sexually assaulted a 13-year-old girl. Due to this fake news and the harvesting of private data, Facebook founder Mark Zuckerberg was called to testify before the U.S. Congress in 2018.

Meta began collaborating with fact-checkers to combat disinformation, starting with Facebook in 2017, WhatsApp in 2018 and Instagram in 2019. The newly launched social media platform Threads does not currently collaborate with fact-checkers.

Meta’s collaboration with fact-checkers in Kosovo started in 2018.

Facebook under the fact-checkers’ lens

In Kosovo, one of the main fact-checkers is Krypometri, which has been part of the online media outlet Kallxo.com since 2016. In 2018, Krypometri received Facebook’s approval to review content and rate its accuracy. Krypometri is now what is known as a “third party fact-checker” and is so far the only Meta collaborator in Kosovo. Krypometri is also part of the International Fact Checkers Network (IFCN), an organization that monitors fact-checking trends, provides training resources and a venue for collaboration for nearly 200 fact-checking organizations worldwide.

Third-party fact-checkers identify and review posts on Facebook. If fact-checkers mark content as inaccurate or incomplete, a warning is displayed on the post, indicating that fact-checkers say it is fake news or lacks context. This also serves as a barrier to accessing the content, since users cannot open it without first seeing the warning and clicking on “See Why.“

When you click the “See Why” button, a new panel appears. Here, you have the option to click on the Krypometri article that explains why the post has been marked as disinformation. Below the article, there is the option to view the disinformation by clicking “View Post.”

On an almost daily basis, Krypometri deals with Facebook pages that are already marked as spreading fake information or news which lacks context.

In August 2023, the public broadcaster’s portal, rtklive.com, published a sponsored article on Facebook titled “The Economist: Kosovo with economic growth surpasses Balkan neighbors.” Its description read “The British magazine The Economist has written an article about Kosovo titled “Start-up nation – how Kosovan companies are defying expectations to lead the country into the future.””

Underneath this article, there was a warning on Krypometri that said, “Lacking context – independent fact-checkers say this information lacks context and may mislead people.” The inaccuracy was that it was not published in The Economist but in The Economist Impact, and it was sponsored by the Kosovo Chamber of Commerce, the American Chamber of Commerce and a USAID project. The Economist Impact is part of the Economist Group. What sets it apart from The Economist newspaper is that The Economist Impact allows the publication of sponsored content. As such, the article was not informative but promotional.

Most of the recent articles on Krypometri are about politics. Many are related to disinformation posts targeting the current government. The Komentet Politike page on Facebook published a poster featuring Xhelal Sveçla, Minister of Internal Affairs, that read “Xhelal declared all KLA veterans collaborators with Serbia.” After the article was fact-checked and marked as disinformation, the Komentet Politike Facebook page decided to delete the post.

The deputy leader of the largest opposition party, the Democratic Party of Kosovo (PDK), Vlora Çitaku, was also a target of disinformation on Facebook when an account baselessly claimed that she had Serbian citizenship. In the reel where this claim was made, there was a warning that stated “False information. Independent fact-checkers say this information is unsupported by facts.”

According to Facebook’s policies, accounts that publish disinformation that are marked by Meta’s partner fact-checkers will have their visibility reduced within the platform.

Kreshnik Gashi, managing editor of Kallxo, said that after they identify posts as false or lacking context, some pages remove the posts, while others correct their content.

“There are two groups. The first group includes anonymous pages that cannot be identified and it is unclear who is behind them. These pages have a large outreach. They don’t care about losing their audience as they are not interested in informing,” said Gashi. According to Gashi, the other group are pages belonging to the online news media and aim to be in the media market for a long time, so they mark their articles as edited or corrected.

“It’s not yet standardized or fully integrated as a policy across all media in Kosovo, but this has started to change,” said Gashi.

Valon Canhasi, founder of the digital marketing company Hallakate, said that fake accounts have become increasingly present during election campaigns. The rise of disinformation during election campaigns is a global phenomenon.

According to Canhasi, any attempts to assess the number of fake accounts is bound to fail.

“It’s hard to come up with a specific number, but platforms have become so sophisticated that these are in a very small percentage. In reality, real accounts are the problem because they share this kind of information,” said Canhasi.

According to a report by the National Democratic Institute (NDI), which monitored online news media and social media from March 2020 to February 2021, many Facebook groups and fan pages that are created to support a party or a cause spread disinformation, especially during election periods.

Osmani, from Hibrid.info, which is also part of IFCN, said that despite not being an official Facebook partner, they have ways to communicate with Facebook when it comes to fact-checking.

“Facebook algorithms usually notice on their own when a fact-checker or IFCN member deals with content on the platform,” he said. 

Hibrid.info is in negotiations with Facebook for the status of a third-party fact-checker and in January of this year it started monitoring social media. According to the first monitoring report published for the period between January to June 2023, Facebook was the main social media platform where the distribution of disinformation related to events in Kosovo occurred. 

Disinformation on TikTok, Twitter and Telegram

In June of this year, a fabricated video created with the help of artificial intelligence, known as a deep fake, was shared by hundreds of people on X, formerly known as Twitter, and by Facebook pages.

In the deep fake video a photo of Kosovo’s Prime Minister Albin Kurti and the United States Ambassador to Kosovo, Jeffrey Hovenier, was manipulated. In the fabricated video, Hovenier is seen telling Kurti that there will be consequences for the unjust arrests of Serbs in the north of Kosovo. Kurti responds to Hovenier, saying he will arrest Serbs regardless of whether or not they have committed crimes, to bring the north of the country under Kosovo’s control. Hovenier’s voice and accent sound similar to his real voice, but Prime Minister Kurti is given a British accent. 

This video was shared during a period of tension in the Serb-majority municipalities in northern Kosovo after the April 24 municipal elections.

Adea Beqaj, a senior official for NDI’s Information Integrity program, said that the purpose of this misinformation is to sow distrust.

“Kosovo’s Prime Minister and the American Ambassador were used and through a fabricated conversation an attempt was made to harm both parties. The context of this manipulation of information is important because it plays a role in destabilizing the country and deepening the ethnic divisions between Serbs and Albanians,” said Beqaj.

The fabricated video also circulated in Telegram groups with a significant number of followers. Telegram is a messaging app that allows the creation of groups and channels, which can be followed by anyone with an account.

According to NDI, the Serbian-language channel “BUNT je stanje duha,” or “REVOLT is a state of mind” has a significant number of Serb users in the north of Kosovo.

The Telegram group has over 70,000 followers and makes daily posts related to Kosovo, which include disinformation and hate speech. Messaging apps are more difficult to monitor because moderators in closed groups decide what is shared.

In the Telegram app, there is an option to report content to the platform and contact the account manager, although the phone number and administrator’s name can be hidden.

In Kosovo, Hibrid.info has debunked false news multiple times published on the channel BUNT. Combating disinformation on messaging app channels like Telegram is more challenging since fact-checkers can’t use social media monitoring tools that work on other platforms.

Twitter is less commonly used in Kosovo. According to data from the company Hallakate, Twitter had 102,000 users in Kosovo in July 2022. Despite having fewer users, political content shared on the platform is also spread on more popular social media platforms.

“If someone has posted something false on Twitter, whether it’s a politician or an influencer, you can easily find it reposted on Facebook, Instagram or TikTok, by other media outlets and other people,” said Gashi from Kallxo.

The disinformation on Twitter is often spread through bots, which are used to spread disinformation and incite hatred. Bots, also known as “zombies” once a device has been infected, are computer programs that imitate human users. However, some bot-like activity is also carried out by individuals. 

Bots often share and like each other’s messages and spread unverified or false claims to create an online atmosphere either for or against a specific idea or person.

Researcher Agon Maliqi exposed one such Twitter bot that was spreading nationalist narratives in both Kosovo and Serbia. “It’s time for Albania and Kosovo to merge and unite,” read a post on the profile Malcolm16991871, which had tagged American senators, including Democrats Chris Murphy and Jeanne Shaheen. However, as Maliqi showed, the same profile had also shared a post from the Serbian Progressive Party (SNS), the political party of Serbian President Aleksandar Vučić.

“There’s an army of bots like this one, pretending to be Albanian nationalists. They use hate speech against Serbs and distribute calls for nationalist gatherings in Tirana. Poor Malcolm, he confused the profiles and reshared the SNS post,” Maliqi wrote in a July tweet. According to him, the content shared by bots on Twitter varies but often comes from profiles with real individuals behind them, not just automated accounts.

“For example, they spread sectarian divisions, nationalism and ethnic hatred. Bots are not the only creators of this content, it can also come from real people with authentic profiles. Anyway, bots amplify and redistribute this content as needed,” said Maliqi. Based on his own observations, Maliqi claimed to have seen 500 such profiles between 2020 and 2023.

SNS reportedly pays people to comment and distribute content online, either supportive of the SNS and Vučić or critical of SNS’s political opponents.

During 2020, Twitter closed 8,500 profiles serving the SNS. Stefan Janjić, editor-in-chief of Fake News Tragac and assistant professor at the University of Novi Sad, explains in his recent article for K2.0 how SNS’s bots resemble an online army of over 8,000 real individuals taking orders from SNS.

Fact-checkers in Kosovo are concerned about the content published on TikTok and speak about the lack of filtering content. TikTok, a social media platform owned by the Chinese company Bytedance, is believed to have hundreds of thousands of users in Kosovo. There is no accurate user count as the platform does not list Kosovo as a country.

Both Krypometri and Hibrid.info deal with disinformation published on this platform, but they say it’s difficult to monitor due to the high volume.

Gashi said that TikTok is being used to spread disinformation and hate speech.

A Tiktok video that has over 800 shares shows the owner of a horse ranch in Obiliq. In the video, the filming of the movie “Dasma në Male” (Wedding in the Mountains) was taking place in his ranch and the actors and ranch owner were wearing KLA uniforms. In June 2023, the Patriotizamsrb Tiktok profile, which publishes content in Serbian and has over 4,000 followers, republished the video to deliberately spread disinformation. The republished video falsely claimed that the ranch owner is a terrorist and made his name public. The video has over 7,000 likes, nearly 1,000 comments, 830 shares and 1,300 profiles have saved it to watch later. 

Osmani said that Tiktok poses a high risk, especially taking into account the age of the users. “TikTok has gained significant popularity, especially among the younger audience,” he said.

Although there is no accurate data on TikTok usage in Kosovo, it is believed to have many more users than Twitter due to the appeal of short format videos among young people. This suggests that Facebook’s dominance is being challenged by the preferences of younger audiences. According to data from That Ad, as of September 7 the 18 to 24 age group has   193,200 users on Instagram as opposed to 187,500 on Facebook.

Both Facebook and YouTube, as well as TikTok, Twitter and Telegram have been accused of profiting at the expense of users, either by failing to combat disinformation or by giving the green light to content that incites hatred and violence.

Author: Ardit Kika

Photo: Atdhe Mulla via Midjourney

This article was originally produced for and published by Kosovo 2.0. It has been re-published here with permission.